If you believe that your ability to learn and grow will be vital to your success, you are not alone.
14 years later, we’re inspired by how many of the leaders who've come to us seeking better results share core values related to:
Learning, professional growth and continuous improvement
Knowing from John Maxwell that learning or growth does not take place until an actual behavior change results, my partners and I seem to reference “the leadership classics” regularly.
Here’s the first in a series that provides insights into dealing with people - one of the biggest challenge a leader faces.
Even in technical roles, research confirms that about15% of one’s success is due to technical knowledge while the remainder is due to human related skills.
Summary - How to Win Friends and Influence People
Fundamental Techniques in Handling People
Don’t criticize, condemn or complain. Instead, try to understand them and figure out why others do what they do. Seeking to understand is more profitable and intriguing than criticism; and it breeds sympathy, tolerance and kindness.
Give honest and sincere appreciation
Arouse in the other an eager want…
“I am very fond of strawberries, and for some strange reason, fish prefer worms. So when I go fishing, I don’t think about my own preferences, I bait my hook with worms.”
How to Make People Like you
Become genuinely interested in other people
Smile! The EASIEST way to make a good first impression
A person’s name to that person is the sweetest and most important sound in any language - consider the tools within the book to remember and use others names to increase your influence.
Be a good listener. To be interesting, be interested. Encourage others to talk about themselves and their accomplishments. Ask questions that other persons will enjoy answering.
Talk in terms of the other persons interests. The people you’ll meet are 100 times more interested in themselves and their wants and problems that they are in you and your situation.
Make the Other Person Feel Important (and do it sincerely)
Win People to Your Way of Thinking
You Can’t Win an Argument. The only way to get the best of an argument is to avoid it.
Show Respect for the Other Person’s opinions. Never say, “You’re wrong.”
If You are Wrong, Admit it Quickly and Emphatically
Begin in a friendly way
Get the other person saying “Yes, yes” immediately
Let the other person do a great deal of the talking
Try honestly to see things from the other person’s viewpoint
Appeal to the nobler motives
Dramatize your ideas
Throw down a challenge
How to Change People Without Giving Offense or Arousing Resentment
Begin with praise and honest appreciation
Call attention to people’s mistakes indirectly
Talk about your own mistakes before bringing up the mistakes of others
Ask questions instead of giving direct orders
Let the other person save face
Praise the slightest improvement and praise EVERY improvement.
NexXT Steps
First, feel free to add this to your leadership tool for regular reference.
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